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About Us » Replacement Policy » Replacement Policy

 

Lost or Damaged materials

Library materials should be returned in good condition.  Replacement and processing fees will be assessed to the borrower account for items returned with damages.  Damage includes but is not limited to:

  • Water damage
  • Burned or ripped covers, cases or pages
  • Ripped or removed labels or barcodes
  • Dirt, sand, food or other substances adhered to materials
  • Highlighting or underlining of text
  • Bed bugs or other pests

REPLACING A LOST OR DAMAGED ITEM

  1. You may pay for the item by paying the cost listed in the library’s database plus a non-refundable $5.00 processing fee for the item.
  2. You may purchase a new replacement for the item, excluding PLAYAWAYS which must be replaced by paying the cost listed in the library's database plus a non-refundable $5.00 processing fee..  The replacement must be an exact match for the item that was damaged or lost.  A non-refundable $5.00 processing fee will be due with the replacement.

If you are replacing a book, ask the clerk for the ISBN number as you will need this to order a replacement.

Just remember that if you replace the item it must be new.  You may not order used copies.  If the item is out of print, an exception may be made or you may be asked to purchase the newer version of the item.

 

REPLACEMENT COSTS

Lost or damaged item          Cost of item at time of purchase + a non-refundable $5.00 processing fee

                             REPLACEMENT CHARGES

LOST LINER NOTES $7.00
LOST LANYARD $3.00
LOST CD FROM BCD $15.00
LOST MUSIC CD FULL COST OF ITEM
LOST BATTERY COVER $3.00
INGLES SIN BARRERAS SEE PRICE LIST
LOST MAP $7.00
LOST MAGAZINE $3.00
LOST PLAYAWAY BOX $7.00

If a lost item is found within 30 days of the date on the payment receipt, bring the original receipt to the Lending Services desk to apply for a refund, minus the non-refundable $5.00 processing fee.  A check will be mailed to you.

Lost liner notes, lanyards, battery covers, maps, magazines and Playaway boxes are not eligible for a refund.